Shipping policy

Our products ship from our warehouses located in the United States, the United Kingdom, and Hong Kong (the fulfillment warehouse depends on stock availability for the item you ordered). Your order may ship from a warehouse in another country if the item was only available there at the time of your order. Fulfillment is automated to speed up the processing of your order.

Current shipping conditions: Due to recent increased demand and ongoing supply-chain challenges, shipping times may be slightly extended. We ask for your patience and understanding. Please allow an additional 1 to 4 business days for order processing. Estimated shipping times are shown at checkout.

Delivery typically takes between 5 and 10 business days, depending on your location (excluding weekends, holidays, and unexpected carrier delays).

This does not include the processing time of 1 to 3 business days. During sale periods, or if a product is in high demand, processing time may reach 7 to 10 business days.

Tracking: Once your order ships, you will receive a confirmation email with a tracking number. You can also track your order from the "Track my order" link in our menu.

Customs and import duties: Depending on your country, your order may be subject to import duties, taxes, or customs fees. These charges are the customer's responsibility and are not included in the product or shipping price.

Wrong address: Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

Questions: For any shipping questions, contact us at support@vitaeritual.com.