Refund policy

RETURNS

Our return policy lasts 30 days. If 30 days have passed since you received your order, unfortunately we cannot offer you a refund and you are no longer eligible to request a return.

To be eligible for a return, your item must be unused and in the same condition that you received it, with its tags and in its original packaging. You will also need to provide proof of purchase (for example, a copy of your receipt) for the item you wish to return.

To start a return, please contact us at support@vitaeritual.com.

If your return is approved, return shipping costs are the customer's responsibility; we do not offer free returns. The return address may vary depending on your location and may be outside your country.

Restocking fees are the customer's responsibility.

Items returned without prior authorization, or outside the stated time frame, will not be accepted.

REFUNDS

Once your return is received and inspected, we will email you to confirm that we have received your returned item and whether your refund is approved or rejected. If approved, your refund will be processed to your original payment method within a reasonable number of business days. Processing times applied by your bank or card issuer may vary.

LATE OR MISSING REFUNDS

If you have not received your refund yet, first check your bank account again, then contact your credit card company and your bank, as some processing time may be required before a refund is posted. If you have done all of this and still have not received your refund, please contact us at support@vitaeritual.com.

DAMAGED OR INCORRECT ITEMS

If you received a damaged or incorrect item, please contact us at support@vitaeritual.com within 48 hours of delivery with your order number and a photo, and we will make it right.

QUESTIONS

For any questions about returns or refunds, contact us at support@vitaeritual.com.