Due to the high volume of orders and interactions, response times may be longer than usual. We are working tirelessly during this critical period and appreciate your patience.
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FAQs
Got a quick question? Check out our FAQ for an immediate answer#
Most orders are prepared within 1 to 3 business days.
For personalized items, please allow 5 to 10 business days depending on the complexity.
You will receive a confirmation email as soon as your order is shipped.
Can I inspect the products before receiving them?
For logistical and food hygiene reasons, it is not possible to open or inspect the products before delivery.
If you notice a problem upon receipt, contact our customer service immediately — we will find a suitable solution.
What if there's a problem with my order?
If your order arrives damaged, incomplete, or doesn't match what you ordered, contact us within 7 days of receipt, with your order number and, if possible, photos.
We'll arrange an exchange, refund, or reshipment depending on the situation.
How long does delivery take?
Delivery times vary depending on your delivery location:
In mainland France: 5 to 9 business days
Europe: 8 to 12 business days
International: 10 to 15 business days
A tracking number will be provided to you as soon as it ships.
Are your products certified organic?
Yes ✅ Our products bear the European Union organic logo and are certified according to Regulation (EU) 2018/848 by an approved control body.
This guarantees production without chemical pesticides or artificial additives, in compliance with European standards.
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